Frequently Asked Questions
1. Is an e-mail order secure?
Yes, as you send neither credit nor any other sensitive information.
2. Can I order only by e-mail?
You can also order by phone, fax or letter. But we need your e-mail address for the order confirmation.
3. How are the goods paid ?
Orders by new customers or on special request we deliver nationally by prepayment, cash on demand or credit card. Regular national customers can buy with invoice. International customers pay in advance or credit card.
4. What are the shipping costs incurred?
Within Germany you usually pay for orders over € 25, a national standard freight charges of € 5.
Please understand that we charge a minor amount fee for new customers for small orders.
For certain types of goods (ammunition, weapons, dangerous goods) we have to charge additional fees. Some items we are not allowed to ship at all (Reloading powder) or to export (Free Guns). Before shipment, you get a quote or an order confirmation with all additional costs. You don't have to accept an offer and you may revoke an order.
5. When will the goods be delivered?
Usually ad once or within about 2 weeks. Some products which have to be either produced or must be imported, have delivery times of several months. You will receive an estimated delivery time with our order confirmation or offer.
6. How do I know if my favorite items are in stock?
Before you go to the checkout, you can see in your shopping cart all products which are definitely not in the desired quantity in stock. These are marked with three red asterisks (***).
Products marked with *** dont exist in desired quantity in our stock.
Please note that we have an open store and constantly get new goods. Therefore, items that were marked at the time of the last update as immediately available, may be out of stock and other items which were marked as out of stock, may be just came in.
7. Can I return my recieved goods?
8. How can I order a catalog?
Shipping and Methods of payments
Surcharge of € 6,00 for orders below minimum order value of € 25,00.
Method of Payment
Please transfer to this account after we informed you that your goods are ready to ship.
Accountholder: Triebel GmbH
We accept up to total invoice of € 500,-- by Mastercard / VISA / American Express
Cash on Demand
Within Germany we may deliver by Cash on Demand. The surcharge is 3 Euro plus 2 Euro.
Regular customers in Germany may pay by invoice. This one is due 14 days after delivery.
Why no PayPal?
PayPal bans guns and ammunition. PayPal does not allow the use of its service for selling firearms, certain firearm parts or ammunition. Click the following links to read the PayPal Acceptable use policy and PayPal's FAQ about firearm sales. Using PayPal for payments associated with items that are prohibited by their Acceptable Use Policy may result in the suspension or closure of your PayPal account.