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FAQ

Frequently Asked Questions

1. Is an e-mail order secure?

Yes, as you send neither credit nor any other sensitive information.

2. Can I order only by e-mail?

You can also order by phone, fax or letter. But we need your e-mail address for the order confirmation.

3. How are the goods paid ?

Orders by new customers or on special request we deliver nationally by prepayment, cash on demand or credit card. Regular national customers can buy with invoice. International customers pay in advance or credit card.

4. What are the shipping costs incurred?

Within Germany you usually pay for orders over € 25, a national standard freight charges of € 5.

Please understand that we charge a minor amount fee for new customers for small orders.

For certain types of goods (ammunition, weapons, dangerous goods) we have to charge additional fees. Some items we are not allowed to ship at all (Reloading powder) or to export (Free Guns). Before shipment, you get a quote or an order confirmation with all additional costs. You don't have to accept an offer and you may revoke an order.

5. When will the goods be delivered?

Usually ad once or within about 2 weeks. Some products which have to be either produced or must be imported, have delivery times of several months. You will receive an estimated delivery time with our order confirmation or offer.

6. How do I know if my favorite items are in stock?

Before you go to the checkout, you can see in your shopping cart all products which are definitely not in the desired quantity in stock. These are marked with three red asterisks (***).

Products marked with *** dont exist in desired quantity in our stock.
You can buy them anyway and check the quantity we have in stock for immediate deliver in the checkout process.

Please note that we have an open store and constantly get new goods. Therefore, items that were marked at the time of the last update as immediately available, may be out of stock and other items which were marked as out of stock, may be just came in.

7. Can I return my recieved goods?

Your right of withdrawal is regulated in our Conditions of Use.

8. How can I order a catalog?

All about catalog orders can be found here or put your catalog into the shopping cart to the other items.

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Mod. CZ SP-01 Shadow 2
Mod. CZ SP-01 Shadow 2
1.240,00EUR
1.199,00EUR*
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Shipping and Methods of payments

Shipping to
D
EU
Zone 1
Zone 2
Zone3
Zone 4

free avaiable goods

5,00
20,00
20,00
30,00
35,00
45,00
Surcharge for exports
(customs declaration for goods with value more than € 1000)
-- -- 50,00
Gun parts, reloading tools and components 5,00 20,00

Goods subjected to export permit.

International shipping of guns, ammunition, reloading tools and their spare parts is subjected to lots of regulations and permits.

You may inquire if we can get an export permit.

Free avaiable guns 5,00 no shipping
Ammunition and Primers 15,00
to 40,00
Guns subjected to licence from 20,00 70,00 to 210,00
depending on importing country and volumn
Gun Powder no shipping at all

Surcharge of € 6,00 for orders below minimum order value of € 25,00.

Please look at our special shipping conditions for

Zone 1
Andorra, Liechtenstein, Norwegen, Schweiz, Vatikanstaat

Zone 2
Bosniern-Herzogownia, Georgien, Gibraltar, Island, Kasachstan, Kroatien, Mazedonien, Moldau, Republik, Montenegro, Russ. Förderation, Serbien (inkl. Kosovo), Türkei, Ukraine, Weißrussland, Zypern/Republik (Nordteil)

Zone 3
Ägypten, Algerien, Argentinien, Australien, Bahrain, Brasilien, Chile, China, Hongkong, Indien, Indonesien, Iran, Irak, Israel, Japan, Jemen, Jordanien, Kanada, Katar, Kolumbien, Korea, Kuwait, Libanon, Libyen, Malaysia, Marokko, Mexiko, Neuseeland, Oman, Pakistan, Peru, Saudi-Arabien, Singapur, Südafrika, Syrien, Thailand, Tunesien, USA, Venezuela, Vereinigte Arabische Emirate

Zone 4
All other countries.

 

Method of Payment

Pre-payment

Please transfer to this account after we informed you that your goods are ready to ship.

Accountholder: Triebel GmbH

IBAN: DE10100900001838672007
BIC: BEVODEBB
Bank: Berliner Volksbank Budapester Straße 35 - 10787 Berlin

Credit Card

We accept up to total invoice of € 500,-- by Mastercard / VISA / American Express
Higher values have to be paid by bank transfer. Give us your creditcardnumber and expiry date by fax or phone.

Cash on Demand

Within Germany we may deliver by Cash on Demand. The surcharge is 3 Euro plus 2 Euro.

Invoice

Regular customers in Germany may pay by invoice. This one is due 14 days after delivery.

Why no PayPal?

PayPal bans guns and ammunition. PayPal does not allow the use of its service for selling firearms, certain firearm parts or ammunition. Click the following links to read the PayPal Acceptable use policy and PayPal's FAQ about firearm sales. Using PayPal for payments associated with items that are prohibited by their Acceptable Use Policy may result in the suspension or closure of your PayPal account.